Ok, fuckit. I’m not going to complain in the channel. I’m not going to complain on IM. I’m not going to complain on the phone to anyone but Syl, because she’s the only one who will complain in equal amounts back. I may complain a little if I happen to be drinking beer within earshot of you.
I don’t do miracles, sorry.
So, this is where I’ll bitch. I’ll bitch at that other place still. I may put in a cohesive thought once in a while, but I’ve discovered that electronic communication seems to be bringing out the stupid in me, and I can no longer converse with thinking, breathing humans. Perhaps it’s because when I actually do corner them, I complain, so they run away, and my ability to engage slowly evaporates. It could also be that 6 months on the road with very little actual contact with people other than customers does that.
So, anyway, I’ll bitch.
First off – WHY THE FUCK DOES MY COMPANY MAKE ME GO THROUGH THEIR GODDAMN TECHNICAL SUPPORT LINE TO GET QUESTIONS ABOUT THEIR LESS-THAN-COMPLETELY DOCUMENTED PRODUCT ANSWERED?
I work in our consulting arm. When I have a question, it’s usually because I’m on a customer site and something’s not quite working the way it should. In any other company I’ve worked for previously, I pick up the phone and talk with my compadres in eng or product. Not here. I send an email to technical support and wait for them to get back to me. No access to internal knowledge bases, internal documentation, open buglists, nothing. Zip.
I’ve spent a ridiculous amount of time in the last two weeks tracking down undocumented procedures to make things work for a customer, and I am just a little sick and fucking tired of having to go through a 1-3 day email back and forth game to get questions answered.