Summary of Qualifications

• More than two decades of experience developing technology solutions to meet corporate and client needs.
• Big-picture thinker with in-depth knowledge across multiple technology segments.
• Extensive understanding of, and experience in the development, management, and support of hosted services with a focus on web, messaging, and transactional applications.
• Excellent communicator with a proven ability to bridge the gap between business requirements and the technology behind information systems.
• Specialization in the development, deployment, and operation of secure, large-scale information infrastructure.
• Over ten years experiencemanaging product and technical teams, delivering completed projects on-time and on-budget.
• Strong practical background in information systems design, information security, requirements analysis, functional specification development, and policy development.

Professional Experience

Distribution Channel Manager, Mozilla Corporation

April 2007 - Present

• Relationship management and liason between Mozilla and its technology and distribution partners.
• Managed and enchanced customized distribution development, maintenance, and support for Firefox.
• Developed and maintained customization policy for Mozilla products and services, including Mozilla Firefox.
• Led functional teams in the development and deployment of Mozilla's Build Your Own Browser application.

Solutions Architect, Critical Path

February 2005 - March 2007

• Designed, developed, integrated, and deployed messaging and identity management solutions using the Critical Path suite of products at a variety of telecommunications providers and Fortune 500 corporations.
• Worked with Sales and Marketing groups to introduce product into competitive environments, creating additional value through professional services engagements, and identifying market opportunities in the messaging and indentity management markets.
• Developed performance testing methodologies for Critical Path's messaging products.
• Defined sales and delivery processes and methodologies for Critical Path's hosted messaging and mobile messaging products.

Product Manager, Bell Canada

November 2002 - February 2005

• Managed the Shared Hosting product portfolio for Bell Canada's Small and Medium Business unit, growing revenue an average of 38% year over year.
• Revamped and rearchitected the product portfolio to better meet market needs, consolidated operational and support groups, and migrated service to a new provider, decreasing the cost of sales by one-third and the gross margins to 35%.
• Liaised between the corporations' management, sales, operations, and support organisations on all product portfolio matters.
• Developed short and long term product and product portfolio strategy for hosting solutions, targeted at the small, medium, and enterprise market segments.
• Developed business, capital, and operating financial models for the portfolio.

Director (Technology), Cargill Ventures

August 2001 - May 2002

• Provided technical expertise as part of the investment team managing a portfolio of high-growth technology-based companies in industries relevant to Cargill.
• Lead or co-lead technical due diligence on all portfolio investment initiatives, analyzing the product viability, product viability, and development process of candidate companies.
• Advised the investment team and corporate executive on emerging technologies to help better assess prospective investments. Presented material to internal and external organisations and trade groups.
• Briefed corporate executive and management on emerging technologies - with a focus on security services, supply chain management, network and systems management, identity management, and web services - and their relevance to the corporation and the potential for investment.
• Liaised with Cargill Information Technology and Business Unit personnel to introduce, validate, and discuss emerging technology companies, their product and technology offerings, and their product/business strategies.
• Developed business, capital, and operational financial models for the services developed by the group.

Director (Solutions Architecture), Globix Corporation

June 1999 - August 2001

• Responsible for a team of more than thirty-five Solution Architects, Project Managers, Media Production crew, Developers, Systems Administrators and Systems Integrators whose role was to develop and deliver managed products, solutions, and services for resale to clients and partners.
• Provided technical expertise as part of the investment team to identify and assess potential candidates for corporate investment, and to work with the corporation's investors to demonstrate the value of the corporation and its vision.
• Managed the design, procurement, deployment, and operation of global, highly-available, hosted messaging and directory service; a hosted SAN and NAS storage and archive solution; a content production, caching, distribution and delivery network services for resale to the corporation's clients and partners.
• Working with the CTO, sales, marketing, and clients, assisted in the development of the corporate vision and product roadmap for hosted applications and services.
• Assisted sales and marketing team through lead qualification, customer visits and/or presentations, business and competitive analysis, and product analysis.

Solutions Architect, Silicon Graphics Inc.

December 1996 - June 1999

• Worked with sales and executive sales teams to qualify leads, presenting to clients and/or trade groups, developing solution-based responses to RFIs and RFPs, performing market and competitive analysis, and providing technical expertise to internal and external clients.
• Developed and managed messaging, hosting, web services, and intranet/internet application projects from requirements analysis to completion, with a combined contract value of over $4M in a global market.
• Presented to internal and external organisations and trade groups, focusing on public and private network-based solutions (web, messaging, security, etc.).
• Information systems design and development focusing on scalable, end-to-end solutions targeted at telcos, service providers, and Fortune 500 corporations. Design elements included network infrastructure(s), information security systems, SQL databases, messaging systems, web-based applications, electronic commerce solutions, PC/Mac/UNIX integration, and streaming media systems.
• Pre and post-sales support for the SGI organization, its partners, and their customers.

Technical and Facilities Manager, Ingenia Communications Corp.

May 1994 - December 1996

• Developed, procured, and maintained the Information Technology infrastructure and support resources for the corporate headquarters and regional offices.
• Delivered and managed the delivery of information security, web development, and internet/network engineering services as part of the Technical Services Security Team.
• Procedural and policy development focusing on disaster recovery, security, data recovery, workstation and server configurations, systems and network administration tasks for internal and external clients.
• Managed a design, delivery, and operations team of approximately 20 people in the Ingenia Technical Services Division.
• Responsible for facilites management of the Technical Services office, and getting IPX-based LAN games to work.

Network Manager, Public Works and Government Services Canada

May 1989 - May 1994

• Designed, procured, and deployed corporate and local systems/applications, remote access solutions, local and wide area networking technology.
• Worked with the branch, information services, and executive management teams to developed Information Technology related policies and procedures.
• Provided technical support to end-users, LAN administrators, 'super-users', members of the Executive, and systems managers
• Design, administration, installation, and maintenance of a Banyan VINES local and metropolitan area network and associated services (including office automation solutions for day-to-day operations and operational/planning exercises).
• Liase, on behalf of the branch and regional executive, with Information Services and Material Management, developing business cases, functional requirements, and support documentation for IT-related development and spending.

Technological Disciplines

• Web Applications and Services
• Identity Management Solutions
• Messaging Solutions
• Local and Enterprise Storage Solutions
• IP Networking and Security
• Local and Global Load Balancing
• Content Caching, Replication, and Delivery
• Fault Tolerant, Highly Available, and Redundant Systems Design
• Performance, Capacity, and Availability Monitoring

Process and Communications

• Business Plan, Proposal, Project Plan, and Test Plan Development
• Policy Development, Communication, and Enforcement
• Requirements Analysis and Documentation
• End-user, Operational, Financial, and Administrative Documentation
• Market and Market Application Analysis
• Process and Workflow Development and Documentation
• Technical/Sales Curriculum Development and Delivery
• Contract Negotiation and Management
• Public Speaking

Education

• Bachelor of Science, Informations Systems Management at Athabasca University, Alberta, Canada Currently Enrolled
• Bachelor of Science (Honours), Biology (Incomplete) Carleton University, Colonel By Drive, Ottawa, Ontario. NB: Incomplete. Attended courses for credit from 1987-1992
• Secondary School Honours (OAS Equiv.) Graduation Diploma from A.Y. Jackson Secondary School, Kanata, Ontario June 1987

Continuing Education

• Attended multiple conferences, seminars, and training sessions related to electronic service delivery. Examples include Internet Services (Internet World, Networld/Interop, Streaming Media East/West), electronic commerce (Line56), government (GTES), and product specific training/information sessions (Microsoft, Critical Path, Access360, Micromuse, BEA, Grand Central Networks, EMC, IBM/Tivoli, Cisco, etc.). December 1994 to Present Day