{"id":98,"date":"2004-09-21T10:25:22","date_gmt":"2004-09-21T14:25:22","guid":{"rendered":"http:\/\/kev.needham.ca\/blog\/?p=98"},"modified":"2004-09-21T10:25:22","modified_gmt":"2004-09-21T14:25:22","slug":"to-speak-to-a-monkey-say-monkey","status":"publish","type":"post","link":"https:\/\/kev.needham.ca\/index.php\/2004\/09\/21\/to-speak-to-a-monkey-say-monkey\/","title":{"rendered":"to speak to a monkey, say &#8220;monkey&#8221;"},"content":{"rendered":"<p><a href=\"http:\/\/neon.polkaroo.net\/~mhoye\/blarg\/\" title=\"Blargh\">Mike&#8217;s<\/a> post on <a href=\"http:\/\/neon.polkaroo.net\/~mhoye\/blarg\/archives\/002551.php\" title=\"assuming they have typewriters might be giving more credit than due\">signing up for DSL<\/a> service made me chuckle. He&#8217;s right, if someone has to ask how they can give you excellent customer service today, they probably won&#8217;t be able to. My personal favorites are companies that use their Customer Service lines to pitch new\/enhanced services, when all you really want to do is get what you want to do done and leave. A certain Canadian satellite television service is particularly annoying with their implementation, as <em>every<\/em> menu item starts with the same pitch. <\/p>\n<p>To escape that little bit of hell, hit pound, and you&#8217;ll go to an error message which then re-lists the options without the need to listen to the pitch. If customer service departments really cared, they&#8217;d make a call menu diagram available so I knew that I would have to enter 1-6131234567#-3-2-2 instead of listening to crap for 3 minutes. They do it for my voicemail, why not their helpdesk?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mike&#8217;s post on signing up for DSL service made me chuckle. He&#8217;s right, if someone has to ask how they can give you excellent customer service today, they probably won&#8217;t be able to. My personal favorites are companies that use their Customer Service lines to pitch new\/enhanced services, when all you really want to do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-98","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/kev.needham.ca\/index.php\/wp-json\/wp\/v2\/posts\/98","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kev.needham.ca\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kev.needham.ca\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kev.needham.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kev.needham.ca\/index.php\/wp-json\/wp\/v2\/comments?post=98"}],"version-history":[{"count":0,"href":"https:\/\/kev.needham.ca\/index.php\/wp-json\/wp\/v2\/posts\/98\/revisions"}],"wp:attachment":[{"href":"https:\/\/kev.needham.ca\/index.php\/wp-json\/wp\/v2\/media?parent=98"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kev.needham.ca\/index.php\/wp-json\/wp\/v2\/categories?post=98"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kev.needham.ca\/index.php\/wp-json\/wp\/v2\/tags?post=98"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}